Understanding Today's Customer for Commercial Success
By Gabriela Otto, President of HSMAI Brazil and Latam, directly from Indianapolis, US, at HSMAI Commercial Strategy Week 2025. We are facing a moment that demands a new approach to customer behavior from the hospitality industry. The presentation by Del Ross (Senior Advisor, McKinsey & Company), one of the most respected names in strategy […]
Understanding Today's Customer for Commercial Success Read More »









