{"version":"1.0","provider_name":"HSMAI Latam","provider_url":"https:\/\/hsmailatam.org\/en","author_name":"Ana Kelly","author_url":"https:\/\/hsmailatam.org\/en\/author\/ana-kelly\/","title":"Centros de Contacto de Nueva Generaci\u00f3n: Din\u00e1micas de Equipo y Excelencia Operacional en Foco - HSMAI Latam","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"uwHZZ1Y09G\"><a href=\"https:\/\/hsmailatam.org\/en\/dinamicas-de-equipo-y-excelencia-operacional-en-foco\/\">Next-Generation Contact Centers: Team Dynamics and Operational Excellence in Focus<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/hsmailatam.org\/en\/dinamicas-de-equipo-y-excelencia-operacional-en-foco\/embed\/#?secret=uwHZZ1Y09G\" width=\"600\" height=\"338\" title=\"&#8220;Centros de Contacto de Nueva Generaci\u00f3n: Din\u00e1micas de Equipo y Excelencia Operacional en Foco&#8221; &#8212; HSMAI Latam\" data-secret=\"uwHZZ1Y09G\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script>\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n\/\/# sourceURL=https:\/\/hsmailatam.org\/wp-includes\/js\/wp-embed.min.js\n<\/script>","thumbnail_url":"https:\/\/hsmailatam.org\/wp-content\/uploads\/2025\/03\/Imagem1.jpg","thumbnail_width":602,"thumbnail_height":301,"description":"Por Megan Becker, Manager of Hiring and Training, Reservations, Hershey Entertainment &amp; Resorts Company, Vice Chair del Steering Committee de HSMAI Contact Center.Stephanie Davis, Team Leader, Sales Support, Accor, Miembro del Steering Committee, HSMAI Contact Center SIG. Durante una sesi\u00f3n del HSMAI Contact Center SIG enfocada en Din\u00e1micas de Equipo, Agentes y Excelencia Operacional, profesionales [&hellip;]"}