{"id":5039,"date":"2025-06-23T14:58:11","date_gmt":"2025-06-23T17:58:11","guid":{"rendered":"https:\/\/hsmailatam.org\/?p=5039"},"modified":"2025-08-06T12:09:27","modified_gmt":"2025-08-06T15:09:27","slug":"hsmai-commercial-strategy-conference-el-evento-que-define-el-futuro-de-la-estrategia-hotelera-global","status":"publish","type":"post","link":"https:\/\/hsmailatam.org\/en\/hsmai-commercial-strategy-conference-el-evento-que-define-el-futuro-de-la-estrategia-hotelera-global\/","title":{"rendered":"HSMAI Commercial Strategy Conference: The event defining the future of global hotel strategy"},"content":{"rendered":"<p>By Gabriela Otto, President of HSMAI Brazil and Latam, direct from Indianapolis, US, at HSMAI Commercial Strategy Week 2025<\/p>\n\n\n\n<div style=\"height:21px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image aligncenter size-large is-resized\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"419\" src=\"https:\/\/hsmailatam.org\/wp-content\/uploads\/2025\/06\/Design-sem-nome-2-1024x419.png\" alt=\"\" class=\"wp-image-5272\" style=\"width:1007px;height:auto\" srcset=\"https:\/\/hsmailatam.org\/wp-content\/uploads\/2025\/06\/Design-sem-nome-2-1024x419.png 1024w, https:\/\/hsmailatam.org\/wp-content\/uploads\/2025\/06\/Design-sem-nome-2-300x123.png 300w, https:\/\/hsmailatam.org\/wp-content\/uploads\/2025\/06\/Design-sem-nome-2-768x315.png 768w, https:\/\/hsmailatam.org\/wp-content\/uploads\/2025\/06\/Design-sem-nome-2-1536x629.png 1536w, https:\/\/hsmailatam.org\/wp-content\/uploads\/2025\/06\/Design-sem-nome-2-2048x839.png 2048w, https:\/\/hsmailatam.org\/wp-content\/uploads\/2025\/06\/Design-sem-nome-2-18x7.png 18w, https:\/\/hsmailatam.org\/wp-content\/uploads\/2025\/06\/Design-sem-nome-2-600x246.png 600w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>Brazilians at the event:<\/p>\n\n\n\n<p>\u2013 L\u00edgia Centurion \u2013 Sr. Director of Distribution (Caribbean and Latin America) and Co-President HSMAI South Florida <a class=\"\" href=\"https:\/\/www.linkedin.com\/in\/ligiacenturion\/\">https:\/\/www.linkedin.com\/in\/ligiacenturion\/<\/a><br>\u2013 Gabriela Otto \u2013 CEO GO Consultoria and President HSMAI Brazil and Latin America<br>\u2013 Leandro Carvalho \u2013 Managing Director of the HSMAI Florida Gulf Coast Chapter \u2013 <a class=\"\" href=\"https:\/\/www.linkedin.com\/in\/leandroocarvalho\/\">https:\/\/www.linkedin.com\/in\/leandroocarvalho\/<\/a><\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image aligncenter size-large is-resized\"><img decoding=\"async\" width=\"768\" height=\"1024\" src=\"https:\/\/hsmailatam.org\/wp-content\/uploads\/2025\/06\/WhatsApp-Image-2025-06-18-at-10.51.54-1-768x1024.jpeg\" alt=\"\" class=\"wp-image-5043\" style=\"width:296px;height:auto\" srcset=\"https:\/\/hsmailatam.org\/wp-content\/uploads\/2025\/06\/WhatsApp-Image-2025-06-18-at-10.51.54-1-768x1024.jpeg 768w, https:\/\/hsmailatam.org\/wp-content\/uploads\/2025\/06\/WhatsApp-Image-2025-06-18-at-10.51.54-1-225x300.jpeg 225w, https:\/\/hsmailatam.org\/wp-content\/uploads\/2025\/06\/WhatsApp-Image-2025-06-18-at-10.51.54-1-1152x1536.jpeg 1152w, https:\/\/hsmailatam.org\/wp-content\/uploads\/2025\/06\/WhatsApp-Image-2025-06-18-at-10.51.54-1-9x12.jpeg 9w, https:\/\/hsmailatam.org\/wp-content\/uploads\/2025\/06\/WhatsApp-Image-2025-06-18-at-10.51.54-1-600x800.jpeg 600w, https:\/\/hsmailatam.org\/wp-content\/uploads\/2025\/06\/WhatsApp-Image-2025-06-18-at-10.51.54-1.jpeg 1200w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/><\/figure>\n\n\n\n<p>Kelly McGuire \u2013 Managing Principal of ZS Hospitality, former VP of Whyndam Worldwide and Host of the 2025 Edition.<\/p>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image aligncenter size-large is-resized\"><img decoding=\"async\" width=\"768\" height=\"1024\" src=\"https:\/\/hsmailatam.org\/wp-content\/uploads\/2025\/06\/WhatsApp-Image-2025-06-18-at-10.51.53-1-768x1024.jpeg\" alt=\"\" class=\"wp-image-5044\" style=\"width:296px;height:auto\" srcset=\"https:\/\/hsmailatam.org\/wp-content\/uploads\/2025\/06\/WhatsApp-Image-2025-06-18-at-10.51.53-1-768x1024.jpeg 768w, https:\/\/hsmailatam.org\/wp-content\/uploads\/2025\/06\/WhatsApp-Image-2025-06-18-at-10.51.53-1-225x300.jpeg 225w, https:\/\/hsmailatam.org\/wp-content\/uploads\/2025\/06\/WhatsApp-Image-2025-06-18-at-10.51.53-1-1152x1536.jpeg 1152w, https:\/\/hsmailatam.org\/wp-content\/uploads\/2025\/06\/WhatsApp-Image-2025-06-18-at-10.51.53-1-9x12.jpeg 9w, https:\/\/hsmailatam.org\/wp-content\/uploads\/2025\/06\/WhatsApp-Image-2025-06-18-at-10.51.53-1-600x800.jpeg 600w, https:\/\/hsmailatam.org\/wp-content\/uploads\/2025\/06\/WhatsApp-Image-2025-06-18-at-10.51.53-1.jpeg 1200w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/><\/figure>\n\n\n\n<p>Brian Hicks \u2013 President and CEO of HSMAI, former VP of Commercial and Revenue Management for the Americas at IHG.<\/p>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image aligncenter size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"1024\" src=\"https:\/\/hsmailatam.org\/wp-content\/uploads\/2025\/06\/WhatsApp-Image-2025-06-18-at-10.51.54-768x1024.jpeg\" alt=\"\" class=\"wp-image-5045\" style=\"width:295px;height:auto\" srcset=\"https:\/\/hsmailatam.org\/wp-content\/uploads\/2025\/06\/WhatsApp-Image-2025-06-18-at-10.51.54-768x1024.jpeg 768w, https:\/\/hsmailatam.org\/wp-content\/uploads\/2025\/06\/WhatsApp-Image-2025-06-18-at-10.51.54-225x300.jpeg 225w, https:\/\/hsmailatam.org\/wp-content\/uploads\/2025\/06\/WhatsApp-Image-2025-06-18-at-10.51.54-1152x1536.jpeg 1152w, https:\/\/hsmailatam.org\/wp-content\/uploads\/2025\/06\/WhatsApp-Image-2025-06-18-at-10.51.54-9x12.jpeg 9w, https:\/\/hsmailatam.org\/wp-content\/uploads\/2025\/06\/WhatsApp-Image-2025-06-18-at-10.51.54-600x800.jpeg 600w, https:\/\/hsmailatam.org\/wp-content\/uploads\/2025\/06\/WhatsApp-Image-2025-06-18-at-10.51.54.jpeg 1200w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/><\/figure>\n\n\n\n<p>Tribute to Bob Gilbert, who was CEO and President of HSMAI for over 30 years and passed away suddenly in 2024, leaving behind a beautiful legacy.<\/p>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image aligncenter size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"419\" src=\"https:\/\/hsmailatam.org\/wp-content\/uploads\/2025\/06\/Design-sem-nome-1-1024x419.png\" alt=\"\" class=\"wp-image-5271\" style=\"width:951px;height:auto\" srcset=\"https:\/\/hsmailatam.org\/wp-content\/uploads\/2025\/06\/Design-sem-nome-1-1024x419.png 1024w, https:\/\/hsmailatam.org\/wp-content\/uploads\/2025\/06\/Design-sem-nome-1-300x123.png 300w, https:\/\/hsmailatam.org\/wp-content\/uploads\/2025\/06\/Design-sem-nome-1-768x315.png 768w, https:\/\/hsmailatam.org\/wp-content\/uploads\/2025\/06\/Design-sem-nome-1-1536x629.png 1536w, https:\/\/hsmailatam.org\/wp-content\/uploads\/2025\/06\/Design-sem-nome-1-2048x839.png 2048w, https:\/\/hsmailatam.org\/wp-content\/uploads\/2025\/06\/Design-sem-nome-1-18x7.png 18w, https:\/\/hsmailatam.org\/wp-content\/uploads\/2025\/06\/Design-sem-nome-1-600x246.png 600w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>If there&#039;s one event capable of anticipating trends and shaping the strategic thinking of the global hospitality industry, it&#039;s the HSMAI Commercial Strategy Conference.<br>Held annually in a North American city, in conjunction with Hitec (the world&#039;s largest hospitality technology trade show), and in this 2025 edition in Indianapolis, the event brings together leading Revenue Management, Marketing, Distribution, Sales, and E-commerce executives from the international hospitality industry. It&#039;s no exaggeration to say that the future of the profession is being built here.<\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><strong>The story that cemented relevance.<\/strong><br>Created by the Hospitality Sales and Marketing Association International (HSMAI), the conference was born with the purpose of breaking the paradigm of events based on superficial content and empty networking.<br>Over the years, it evolved to become:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The main global stage for strategic discussion of the hotel industry;<\/li>\n\n\n\n<li>The most relevant source of professional development for RM, Marketing and Sales leaders;<\/li>\n\n\n\n<li>A forum where academia, technology, and the market come together to discuss the transformation of hospitality.<\/li>\n<\/ul>\n\n\n\n<p><strong>Who participates?<\/strong><\/p>\n\n\n\n<p>The profile of the participants reinforces the strength of the event:<br>\u2022 Revenue Directors, CCOs and Commercial VPs of global and regional groups;<br>\u2022 GMs of independent brands and premium networks;<br>\u2022 CEOs of technology and data analytics companies;<br>\u2022 Professors and researchers from leading universities such as Cornell and NYU;<\/p>\n\n\n\n<p>Of the more than 900 participants, more than 70% hold leadership positions, making each room a high-level learning space.<\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><strong>The 2025 edition<\/strong><\/p>\n\n\n\n<p>The 2025 scenario presented a challenging backdrop, including inflation, shifting demand patterns, and the rapid evolution of AI.<br>And it was against this backdrop that the Indianapolis edition shined. In addition to the record number of participants, this year&#039;s highlights include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Practical Integration of AI in Revenue and Marketing<\/li>\n\n\n\n<li>Agentic AI&#039;s advancement in business automation<\/li>\n\n\n\n<li>The new consumer journey, impacted by Generative Engine Optimization<\/li>\n\n\n\n<li>Using AI for personalization at scale and direct impact on conversion<\/li>\n\n\n\n<li>Breaking down historical silos between RM, Sales, and Marketing\u2014with unified data at the heart of the operation.<\/li>\n<\/ul>\n\n\n\n<p>While in many Latin American markets (including Brazil) AI use is still superficial and silos between departments remain strong, HSMAI shows that:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The game is now integrated commercial: RM, Marketing, Sales and BI working together<\/li>\n\n\n\n<li>AI is already the competitive differential, and whoever moves faster will have an advantage.<\/li>\n\n\n\n<li>The guest journey is being redesigned, and anyone who doesn&#039;t embrace it will become obsolete.<\/li>\n<\/ul>\n\n\n\n<p><strong>Why is HSMAI the leading source of strategic knowledge for the hospitality industry?<\/strong><\/p>\n\n\n\n<p>Because it doesn&#039;t just deliver an &quot;event,&quot; but an ecosystem:<br>\u2022 Annual global conference;<br>\u2022 Regional events (Europe, Asia, Americas);<br>\u2022 World-class publications and reports;<br>\u2022 Recognized certifications and training programs;<br>\u2022 Active community of top executives.<\/p>\n\n\n\n<p>The HSMAI Commercial Strategy Conference is not a \u201cfind-what-is\u201d event.<br>It&#039;s the space to truly prepare for what&#039;s coming in hospitality.<br>Participating and connecting with this global community is no longer a differentiator. It&#039;s a competitive necessity.<\/p>\n\n\n\n<p><\/p>","protected":false},"excerpt":{"rendered":"<p>Por Gabriela Otto, Presidenta HSMAI Brasil y Latam, directo desde Indian\u00e1polis, US, en la HSMAI Commercial Strategy Week 2025 Brasile\u00f1os en el evento: &#8211; L\u00edgia Centurion \u2013 Sr. Director of Distribution (Caribe e Latin America) y Co-President HSMAI South Florida https:\/\/www.linkedin.com\/in\/ligiacenturion\/&#8211; Gabriela Otto \u2013 CEO GO Consultoria y Presidenta HSMAI Brasil y Latin America&#8211; Leandro [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":5050,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[14,52,54,51],"tags":[43,32,33],"class_list":["post-5039","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-estrategia","category-marketing","category-tecnologia","category-ventas","tag-hoteleria-2","tag-marketing","tag-ventas"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - 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