Next-Generation Contact Centers: Team Dynamics and Operational Excellence in Focus
By Megan Becker, Manager of Hiring and Training, Reservations, Hershey Entertainment & Resorts Company, Vice Chair of the HSMAI Contact Center Steering Committee. Stephanie Davis, Team Leader, Sales Support, Accor, Steering Committee Member, HSMAI Contact Center SIG. During an HSMAI Contact Center SIG session focused on Team Dynamics, Agents, and Operational Excellence, professionals […]
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