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Hospitality

Tendencias de Revenue Management

Distribution, Hospitality, Revenue Management

HSMAI ha sido una gran defensora de la eliminación de silos y la construcción de alineación entre los equipos comerciales, incluyendo Ventas, Distribución, Marketing y Revenue Management.Al aprovechar las sofisticadas capacidades actuales de previsión de demanda de los RMSs, los hoteleros pueden beneficiarse de campañas de marketing y esfuerzos promocionales mejor programados y personalizados que,

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Principales Líneas de Transformación en la Industria Hotelera para 2025

Distribution, Hospitality, Artificial intelligence

Insights de diversos Consejos Consultivos de HSMAI destacan fuerzas influyentes que están moldeando el futuro de la hospitalidad. Aprendiendo de estos innovadores, los profesionales hoteleros en todas las áreas comerciales pueden adoptar estrategias para mejorar la experiencia de los huéspedes, aprovechar tecnologías avanzadas y adaptarse a las dinámicas del mercado en constante evolución. Al comprender

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Comprendiendo los cambios en la dinámica de los viajes corporativos

Hospitality, Sales

Por Dorothy Dowling, directora ejecutiva en Horwath HTL, consultora estratégica de la Fundación HSMAI; Breffni Noone, profesora asociada en la Universidad Estatal de Pensilvania, miembro del Consejo de la Fundación HSMAI y del Consejo Asesor de Optimización de Ingresos de HSMAI. El mes pasado, HSMAI organizó su primer Foro de Futuros Comerciales, Comprendiendo los cambios

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Mejorando el proceso de Presupuesto y Pronóstico

Hospitality, Revenue Management

Por Nick Doble, gerente del área de servicios para socios de Booking.com, miembro del Consejo Asesor de Optimización de Ingresos de HSMAI. Todos enfrentamos dificultades con presupuestos y pronósticos. Desde proyecciones desalineadas con la industria hasta expectativas poco realistas de los propietarios, este proceso que requiere muchos recursos presenta numerosos desafíos.Entonces, ¿cómo hacer que el

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El Impacto Real de las Tarifas Reducidas en la Industria Hotelera

Hospitality, Artificial intelligence

Waldin Duran, CHIA, Director comercial Cluster Peru Melia Lima y INNSIDE by Meliá Lima Miraflores y miembro del board HSMAI Perú, és conocido por su influencia en la industria hotelera, un experto en ventas, marketing y operaciones. Su enfoque en la innovación y el uso de la inteligencia artificial generativa lo convierten en un referente

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Cómo la industria hotelera puede atraer y desarrollar a la próxima generación de hoteleros.

Distribution, Strategy, Hospitality, Revenue Management

En una serie reciente de entrevistas organizadas por la Fundación HSMAI y dirigidas por Lori Kiel, presidenta de la Fundación HSMAI, los líderes académicos y profesionales de HSMAI discutieron la cartera de estudiantes de hotelería. El objetivo, alineado con la misión de la Fundación HSMAI, era explorar cómo la industria puede apoyar mejor al mundo

Cómo la industria hotelera puede atraer y desarrollar a la próxima generación de hoteleros. Read More »

Microsegmentación, la clave de la personalización en hospitalidad

Strategy, Hospitality

Cómo explorar la segmentación de los micromercados, su papel en la industria hotelera y su poder para revolucionar el servicio al cliente y el marketing. En la industria hotelera entender al huésped es fundamental. La segmentación del mercado es una de las formas más efectivas de lograr este conocimiento. La segmentación del mercado es un

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13 insigths sobre el pasado, el presente y el futuro del Revenue Management

Distribution, Strategy, Hospitality

Por Libbi Carlson, CRME, vicepresidenta de estrategia de ingresos de Remington Hospitality, miembro de la junta asesora de optimización de ingresos de HSMAI. Mientras trabajamos en los presupuestos, miramos al pasado y al futuro. Durante el último foro de la Junta Directiva de RM de HSMAI Americas, los miembros compartieron valiosas informaciones y consejos. Consejos

13 insigths sobre el pasado, el presente y el futuro del Revenue Management Read More »

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Membership Terms and Conditions – HSMAI LATAM

Membership Terms and Conditions – HSMAI LATAM

This document establishes the terms and conditions that regulate the relationship between the HSMAI LATA ASSOCIATION, represented in accordance with its statutes, hereinafter "the ASSOCIATION" or "HSMAI", and the natural person who registers under any of the available forms of membership, hereinafter "the ASSOCIATE".

1. General Considerations
1.1 Membership is personal and non-transferable. Each member will be entitled to the benefits described in Section 5 of this document.
1.2 By completing your registration through the official website of the ASSOCIATION (hsmaibrasil.org), the ASSOCIATE expressly declares his/her willingness to join, accepting and submitting to both the statutes and the stipulated conditions.
in this document.
1.3 The application for membership will be evaluated by the Board of Directors of HSMAI BRASIL, in accordance with the provisions of the entity's bylaws.

2. Contribution and Access to Benefits
2.1 The ASSOCIATE may choose the value of its contribution from the options available on the website: hsmaibrasil.org/associe-se2.
2.2 Only members who are up to date with their payments will be able to access the benefits described in clause 5.
2.3 In the event of non-payment, access to the site and benefits will be automatically suspended and may be reactivated once outstanding fees have been regularized, without prior notice.
2.4 In the case of automatic renewal, the value of the contribution will be adjusted annually based on the IPCA index.

3. Validity and Renewal
3.1 The ASSOCIATE agrees to maintain his/her active membership for a minimum period of 12 (twelve) months, which implies making 12 monthly payments.
3.2 If you do not express your wish to cancel, the membership will be automatically renewed for a new 12-month period.
3.3 Each renewal will also entail a new minimum loyalty commitment for 12 months.

4. Cancellation and Penalties
4.1 If the MEMBER wishes to cancel their membership, they must notify the ASSOCIATION in writing at least 30 days before the end of the 12-month period. Otherwise, their membership will be automatically renewed for another year.
4.2 Early cancellation entails payment of a penalty proportional to the time remaining in the loyalty period, as well as reimbursement of the benefits received as a member, the value of which will be determined by the ASSOCIATION.
4.3 Members excluded for non-payment may be reinstated by paying the outstanding dues and completing a new membership process.

5. Benefits for Active Members
5.1 Free access to all open events organized by HSMAI in Brazil and Latin America.
5.2 Receiving the weekly HSMAI Insights newsletters on international sales, marketing and revenue management.
5.3 Preferential access with special conditions to HSMAI Academy courses, certifications and webinars (academy.hsmai.org).
5.4 Networking opportunities with national and international professionals.
5.5 Exclusive discounts on HSMAI events, publications and international activities.

6. Final Conditions
6.1 By registering as a member on the ASSOCIATION's virtual platform, I declare that:
• I fully understand and accept the terms set forth in this document and in the HSMAI bylaws.
• I agree to comply with all obligations arising from my membership while it is valid.

Jurisdiction: For the interpretation of this contract and the resolution of any potential disputes, the parties agree to submit to the courts of the Capital District of the State of São Paulo, expressly waiving any other jurisdiction, however privileged.
Authorization for the Processing of Personal Data – LGPD

The purpose of this document is to record your free, informed, and explicit consent for the processing of your personal data, in accordance with Law No. 13,709/2018 (General Law on the Protection of Personal Data – LGPD) of Latin America.
By accepting this document, you expressly authorize HSMAI LATAM, represented in accordance with its bylaws, hereinafter "the Association" or "HSMAI-LATAM", to make decisions related to the use of your personal data, as well as to carry out its processing, which includes operations such as the collection, production, reception, classification, use, access, reproduction, transmission, distribution, processing, storage, deletion, evaluation, modification, communication, transfer, disclosure or extraction of data.

1. Purpose of this Authorization
By this authorization, you allow us to use your personal data exclusively for purposes related to your relationship with HSMAI LATAM, in compliance with the LGPD. We are committed to respecting your privacy and acting transparently regarding the use of your information.

2. What data do we collect and how do we use it?
By interacting with our services, you consent to us collecting, processing, and storing your personal data. This may include:
- Information provided upon registration: full name, address, email, phone number, photograph, and information necessary for your affiliation or participation in activities.
- Communications: data generated through emails, calls, messages, or other means of contact with our team.
- Payment information: card details, bank accounts, billing, CPF, CNPJ, and other data necessary to manage transactions and payments.

3. What do we use your data for?
The data collected will be used for:
- Provide, improve and personalize our services.
- Comply with legal, tax, or regulatory obligations that require sharing information with third parties, judicial authorities, or government entities.
- Contact you for commercial or administrative purposes related to your association with HSMAI LATAM.
- Issue charges or manage payments for services and products.
- Send you information about events, products, conferences, services, or materials, whether free or paid, related to our activities.
- Design and promote personalized content and experiences for you.

4. Safety and Responsibility
HSMAI LATAM is committed to strictly complying with the LGPD and protecting your personal data by:
- Storage on secure servers owned by us or those of authorized providers.
- The use of encryption protocols such as SSL to protect data traffic.
- The adoption of industry-recognized safety best practices and certifications.
Your data will be retained as long as necessary to fulfill the purposes described herein. If the data is anonymized (i.e., cannot be linked to a person), it may be retained indefinitely.