Knowledge
HSMAI Brazil and Latin America is taking the heads of chapters from the region to the Commercial Strategy Conference 2026 in the United States
People in the photo, from left to right: Danilo Toledo – Portfolio Manager Chile and Peru at Essendi & Head HSMAI
If income growth is everyone's responsibility, who is accountable for it?
Is there commercial alignment? This article arose from a recent discussion held by a Marketing Advisory Board of
How humanized leadership stands out in an increasingly automated hotel industry
Automation is everywhere, and the hotel industry is already feeling its effects. This article arose from...
Less anticipation and more pressure: the new challenge of Revenue Management
The behavior of last-minute bookings is shortening purchase windows and creating new challenges for the
HSMAI highlights leadership as a key factor for the future of the hotel industry during the Leadership Conference in Los Angeles
The event brought together Heads and Board members from across the Americas to discuss ongoing disruptions and new market demands.
If the price is the same, the one with the relationship wins.
Points, status recognition and upgrades become the main differentiators of direct channels for hotel brands.
Loss of time, money and guests: the high cost of disconnected hotel systems
A new study by Access Hospitality, an organizational member of HSMAI Europe, reveals that system fragmentation is costing
From budgeting to strategic forecasting
In the hotel industry, adaptability is not just a competitive advantage. It's the foundation of resilience. As
AI is redefining power in hotel distribution
When OpenAI announced the launch of applications within ChatGPT in late October, the hotel industry reacted with concern.
A study by HSMAI shows how technology and new work dynamics are redefining talent in the hospitality industry
Artificial intelligence, new generations, and continuous training are among the factors that will transform the sector;