Knowledge
Hotel Marketing Clichés and How to Avoid Them
Travelers have seen it all before, and using these hackneyed phrases is the surest way to blend in.
4 GenAI Focuses on Professional Development
The HSMAI Foundation recently published the study The State of Generative AI in Talent Management for Hotel Sales, Marketing, and
Is the Hospitality Industry Ready for AI Agents?
Recently, Google made clear the goal of its Gemini AI: the creation of a “universal AI agent that will be
The Rise of Bleisure Travel
Emily Peck, CRME, Corporate Director of Revenue, Kampgrounds of America, Inc., Member of the HSMAI Rising Leaders Council The bleisure
Revenue Management Trends
HSMAI has been a big advocate for breaking down silos and building alignment across business teams,
HSMAI Latam celebrates two years of presence in Chile, Colombia, Peru, and Mexico and announces its events agenda for 2025.
The Hospitality Sales & Marketing Association International (HSMAI), a global organization dedicated to the development of professionals in the hospitality industry, celebrates
Main Lines of Transformation in the Hotel Industry for 2025
Insights from various HSMAI Advisory Boards highlight influential forces shaping the future of hospitality. Learning from
Next-Generation Contact Centers: Team Dynamics and Operational Excellence in Focus
By Megan Becker, Manager of Hiring and Training, Reservations, Hershey Entertainment & Resorts Company, Vice Chair of the Steering Committee
5 Best Practices for Managing Your Distribution Channel Mix
The perfect channel mix doesn't exist. However, once you define what each channel can provide,
From Autonomy to Sustainability: The New Dimensions of Business Travel
With the rapidly evolving global landscape and changing corporate traveler preferences, the travel industry is