Knowledge
Main Lines of Transformation in the Hotel Industry for 2025
Insights from various HSMAI Advisory Boards highlight influential forces shaping the future of hospitality. Learning from
Next-Generation Contact Centers: Team Dynamics and Operational Excellence in Focus
By Megan Becker, Manager of Hiring and Training, Reservations, Hershey Entertainment & Resorts Company, Vice Chair of the Steering Committee
5 Best Practices for Managing Your Distribution Channel Mix
The perfect channel mix doesn't exist. However, once you define what each channel can provide,
From Autonomy to Sustainability: The New Dimensions of Business Travel
With the rapidly evolving global landscape and changing corporate traveler preferences, the travel industry is
20 Questions to Answer in Your Market Analysis
Each hotel must conduct an annual external and internal analysis to prepare its Strategic Plan and Budget.
Aligning Sales and Revenue Management to Drive Group Conversion
Let's get down to business: adopting an integrated strategy increases efficiency in group marketing, fosters collaboration between
HSMAI Brasil & Latam points out 6 insights from the Leadership Conference in Orlando
The event, which brought together all members of the Americas, was attended for the first time by the
7 Insights for the Successful Hospitality Salesperson
The Certified Hotel Sales Leader (CHSL) certification, launched by HSMAI Global, recognizes the experience of hotel sales leaders, with
Understanding the changing dynamics of corporate travel
By Dorothy Dowling, executive director at Horwath HTL, a strategic consultancy for the HSMAI Foundation; Breffni Noone, associate professor at the
8 Revenue Management Trends and Challenges for 2025
According to HSMAI's Revenue Optimization Advisory Board, revenue management (RM) will undergo a significant transformation in